Guest Reservations Specialist — Create Seamless Stays

Millennium Al Barsha Hotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Millennium Al Barsha Hotel in Dubai is seeking a Reservations Agent to deliver exceptional guest service and efficiently manage room reservations. You will handle inquiries across multiple channels, confirm availability, and process bookings with accuracy.

Training is provided to ensure up-to-date knowledge of rooms, rates, and hotel policies. The role emphasizes a high standard of customer service, collaboration with the reservations team, and promotion of hotel packages and offers to enhance

Responsibilities

• Assist guests in making room reservations via phone, email, and online platforms.
• Provide information on availability, rates, and hotel amenities.
• Process reservations accurately and efficiently.
• Verify guest information and payment details.
• Offer recommendations based on guest preferences.
• Promote offers, packages, and discounts.
• Stay up-to-date on hotel policies, room types, and procedures.
• Collaborate with reservations team to manage inventory.
• Assist with group reservations as needed.
• Maintain high standards of customer service and professionalism.
• Participate in ongoing training to improve skills.
• Adhere to EH&S policies and procedures.

Job description

Millennium Al Barsha Hotel in Dubai is seeking a Reservations Agent to deliver exceptional guest service and efficiently manage room reservations. You will handle inquiries across multiple channels, confirm availability, and process bookings with accuracy.

Training is provided to ensure up-to-date knowledge of rooms, rates, and hotel policies. The role emphasizes a high standard of customer service, collaboration with the reservations team, and promotion of hotel packages and offers to enhance