Guest Reservations Specialist

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Rotana is seeking a passionate Reservations Agent to ensure smooth and efficient booking experiences for guests. You will handle reservations via phone, letter, or fax, maintain accurate records, and stay informed about promotions and room rates to maximise occupancy.

You will demonstrate strong English communication, computer literacy, and a proactive, customer-focused approach, building positive relationships with guests and internal teams while upselling where appropriate.

Qualifications

• Diploma in hospitality is required.
• Previous experience in hotel reservations.
• Excellent communication skills, with written and spoken proficiency in English.
• Additional language skills are an asset.
• Computer literacy is required.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Enter reservations into the system and record all relevant information; handle enquiries, complaints and requests about reservations.
• Stay up to date with promotions and rate structures; process room reservations, rates, confirmations and facilities.
• Show complete product knowledge and apply rate management.
• Maintain filing system for correspondence and prepare reports for the Reservations Manager.
• Promote and maintain good public relations; maximise business.
• Keep room status accurate at all times; ensure calls, faxes and emails are handled to Rotana standards.
• Organise visa requests for hotel guests and upsell when opportunities arise.

Skills

Excellent communication skills

Customer-focused

Proactive

Teamwork

Education

Diploma in hospitality

Tools

Computer literacy

Job description

Rotana is seeking a passionate Reservations Agent to ensure smooth and efficient booking experiences for guests. You will handle reservations via phone, letter, or fax, maintain accurate records, and stay informed about promotions and room rates to maximise occupancy.

You will demonstrate strong English communication, computer literacy, and a proactive, customer-focused approach, building positive relationships with guests and internal teams while upselling where appropriate.