Guest Reservations Specialist

Erbil Rotana; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a passionate Reservations Agent to deliver outstanding guest service, manage reservations by phone, letter or fax, input details into the system, and maintain accurate room status.

You should hold a hospitality diploma, be computer literate with excellent English, and show a proactive, customer‑focused attitude with good teamwork and the ability to upsell when opportunities arise.

Prior experience in hotel reservations and familiarity with rate structures are assets.

Qualifications

• Candidate has a hospitality diploma and experience in hotel reservations.
• Excellent communication in English, both written and spoken.
• Computer literacy with ability to manage reservations and inquiries.

Responsibilities

• Process and confirm guest room reservations by phone, letter, or fax.
• Input reservations into the computer and maintain records and respond to inquiries/ complaints.
• Stay up to date with promotions and process rates, confirmations, and facilities.
• Know product offerings, understand rate structures, and apply rate management.
• Maintain filing system for correspondence and collate reports for supervisor.
• Promote good public relations and maximize business opportunities.
• Maintain accurate room status and input information from fax/emails.
• Organize visa requests for hotel guests and upsell when possible.

Skills

Customer service

Communication skills

Hospitality diploma

Computer literacy

Education

Diploma in Hospitality

Tools

Reservation system

Job description

Rotana in Abu Dhabi is seeking a passionate Reservations Agent to deliver outstanding guest service, manage reservations by phone, letter or fax, input details into the system, and maintain accurate room status.

You should hold a hospitality diploma, be computer literate with excellent English, and show a proactive, customer‑focused attitude with good teamwork and the ability to upsell when opportunities arise.

Prior experience in hotel reservations and familiarity with rate structures are assets.