Guest Reservations Specialist

yas world resort, vignette collection by ihg; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality is seeking an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel's booking processes.

The ideal candidate will have a Bachelor's degree in hospitality management, at least 2 years of hotel reservations experience, and strong communication and customer service skills.

Qualifications

• Bachelor's degree in hospitality management or related field.
• Minimum 2 years of experience as Reservations Agent or similar in hotel industry.
• Proficient in Microsoft Office and Opera PMS.
• Strong verbal and written communication skills.
• Excellent customer service to ensure guest satisfaction.
• Ability to manage multiple tasks efficiently.
• Capability to handle and resolve guest complaints effectively.

Responsibilities

• Manage guest bookings and ensure a smooth reservation process.
• Coordinate with other hotel departments to ensure guest needs are met.
• Assist guests with inquiries and resolve issues promptly.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Complaint handling

Education

Bachelor's degree in hospitality management or related field

Tools

Microsoft Office

Opera PMS

Job description

Yas Plaza Hotels by Aldar Hospitality is seeking an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel's booking processes.

The ideal candidate will have a Bachelor's degree in hospitality management, at least 2 years of hotel reservations experience, and strong communication and customer service skills.