Agent, Reservations

yas world resort, vignette collection by ihg; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality is seeking an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel's booking processes.

The ideal candidate will have a Bachelor's degree in hospitality management, at least 2 years of hotel reservations experience, and strong communication and customer service skills.

Qualifications

• Bachelor's degree in hospitality management or related field.
• Minimum 2 years of experience as Reservations Agent or similar in hotel industry.
• Proficient in Microsoft Office and Opera PMS.
• Strong verbal and written communication skills.
• Excellent customer service to ensure guest satisfaction.
• Ability to manage multiple tasks efficiently.
• Capability to handle and resolve guest complaints effectively.

Responsibilities

• Manage guest bookings and ensure a smooth reservation process.
• Coordinate with other hotel departments to ensure guest needs are met.
• Assist guests with inquiries and resolve issues promptly.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Complaint handling

Education

Bachelor's degree in hospitality management or related field

Tools

Microsoft Office

Opera PMS

Job description

About Us

Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

We are looking for an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel's booking processes.

About You

• Bachelor's degree in hospitality management or related field
• Minimum 2 years of experience in the same role in the hotel industry
• Proficient in Microsoft Office and PMS (Opera)
• Strong verbal and written communication skills.
• Excellent customer service skills to ensure guest satisfaction
• Ability to manage multiple tasks efficiently
• Capability to handle and resolve guest complaints effectively

Shape Your Career with Yas Plaza Hotels by IHG

At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where innovation meets elegance, and every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.

Equal Opportunity Statement

Aldar is an equal opportunity employer.

We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees.

We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all.

Please contact us to request accommodation.

Your data will be treated confidentially.