Russian-Speaking Reservations Agent: Upsell & Service

RIXOS; Ras Al Khaimah; On-site; AED 56,000 - 89,000; Full time

Job summary

RIXOS Ras Al Khaimah is seeking a Reservations Agent to handle individual and group enquiries, quoting room rates, availability, packages, facilities and hotel services. You will upsell to maximize occupancy while delivering exceptional guest service and maintaining confidentiality of guest information.

Responsibilities include processing requests, amendments, cancellations, deposits and group blocks, coordinating with Front Office, Sales and Finance, and supporting events or openings as needed.

Qualifications

• Minimum 1–2 years experience in a similar hospitality role.
• Fluency in Russian is required.
• Strong communication, customer service and sales skills.

Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages and dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms and cancellation policies clearly.
• Record special requests, billing instructions and guest preferences accurately.
• Monitor room inventory, availability, rates and occupancy throughout the day.
• Maintain organized and up-to-date reservation records and correspondence.
• Coordinate with Front Office, Sales, Finance and other departments.
• Handle guest information with professionalism and confidentiality.
• Support hotel events task-force assignments, new openings and other operational requirements.

Skills

Russian language

Communication skills

Customer service

Sales skills

Job description

RIXOS Ras Al Khaimah is seeking a Reservations Agent to handle individual and group enquiries, quoting room rates, availability, packages, facilities and hotel services. You will upsell to maximize occupancy while delivering exceptional guest service and maintaining confidentiality of guest information.

Responsibilities include processing requests, amendments, cancellations, deposits and group blocks, coordinating with Front Office, Sales and Finance, and supporting events or openings as needed.