Guest Relations Concierge

Tanqeeb; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Duty meals provided (breakfast/lunch/d

Vacation tickets

Medical Insurance

Job summary

Rixos Bab Al Bahr in Abu Dhabi seeks a Receptionist/Guest Relations Agent to build positive guest relations, handle requests and ensure a seamless check-in/check-out experience. The role requires strong communication, a customer-focused attitude, and the ability to multitask under pressure.

Experience in front office or related training is preferred; knowledge of Opera or Fidelio PMS is valuable, with multilingual capabilities a plus. Accommodation and meals may be provided.

Qualifications

• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Ability to multitask and work under pressure
• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
• Customer-focused attitude and cultural sensitivity
• Additional foreign language is an asset (Russian and German Speaking).
• Education: High School Diploma or equivalent.

Responsibilities

• Build positive relationships with guests to ensure a high level of satisfaction
• Address guest requests, complaints, and feedback promptly and courteously
• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs)
• Assist guests with travel arrangements, transportation, tours, and local information
• Promote hotel services, facilities, and ongoing offers
• Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments
• Answer phone calls, emails, and walk-in inquiries professionally
• Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Multitasking

Work under pressure

Russian language

German language

Education

High School Diploma

Tools

Opera PMS

Fidelio

Job description

Rixos Bab Al Bahr in Abu Dhabi seeks a Receptionist/Guest Relations Agent to build positive guest relations, handle requests and ensure a seamless check-in/check-out experience. The role requires strong communication, a customer-focused attitude, and the ability to multitask under pressure.

Experience in front office or related training is preferred; knowledge of Opera or Fidelio PMS is valuable, with multilingual capabilities a plus. Accommodation and meals may be provided.