VIP Guest Relations Team Leader

Atlantis Dubai; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

F&B privileges

Employee discounts

Wellness initiatives

Job summary

Atlantis Dubai is seeking a Team Leader in Guest Relations to deliver exceptional, personalized service to long-stay guests, repeats and VIPs staying in standard rooms. You will lead cross-department collaboration to fulfill special requests and ensure a memorable stay.

The role requires proactive leadership, strong interpersonal skills, and the ability to uphold Forbes Travel Guide standards across all guest interactions, both pre-arrival and during the stay.

Qualifications

• Experience in luxury hospitality or guest relations roles preferred.
• Ability to deliver Forbes Five Star level service.
• Strong communication and problem-solving skills.

Responsibilities

• Build and maintain relationships with long-stay, repeat, and VIP guests.
• Coordinate pre-arrival and arrival preferences and special requests.
• Monitor guest satisfaction and address issues promptly.
• Lead and coach the Guest Relations team to Forbes standards.
• Encourage post-stay feedback and loyalty through personalized service.

Skills

Guest relations

Leadership

Customer service

Tools

Opera

Hotlynk

Sevenrooms

Hotsos

Job description

Atlantis Dubai is seeking a Team Leader in Guest Relations to deliver exceptional, personalized service to long-stay guests, repeats and VIPs staying in standard rooms. You will lead cross-department collaboration to fulfill special requests and ensure a memorable stay.

The role requires proactive leadership, strong interpersonal skills, and the ability to uphold Forbes Travel Guide standards across all guest interactions, both pre-arrival and during the stay.