Guest Relations Representative

Keka Technologies Private Limited; Dubai; Hybrid; AED 67,000 - 100,000; Full time

Job summary

Addmind Be Beach in Dubai is seeking a warm, well-presented Guest Relations Representative for a seasonal role. You will be the first point of contact, ensuring a welcoming, professional experience from arrival to departure at a high-profile venue.

The ideal candidate has 2–3 years in guest relations or front desk, fluency in English, and a passion for hospitality. The role requires flexibility for evenings, weekends, and late nights within a dynamic Be Beach setting.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field is an advantage.
• Minimum 2-3 years of experience in guest relations, front desk, reception, or a similar customer-facing role.
• Previous experience within the hospitality, nightlife, F&B, or entertainment industry is essential.
• Excellent organizational skills with the ability to manage multiple reservations and guest requests simultaneously.
• Strong verbal and written communication skills, with fluency in English; additional languages are an advantage.
• Polished, professional presentation and a genuine passion for guest service.
• Flexibility to work evenings, weekends, and late nights in line with venue and event schedules.
• Strong problem-solving skills and ability to remain composed under pressure.
• High attention to detail and commitment to accuracy.
• Ability to work collaboratively across cross-functional teams in a fast-paced, high-energy environment.

Responsibilities

• Anticipate guest needs and resolve concerns or complaints promptly and professionally.
• Build strong relationships with regular guests, VIPs, and members to encourage loyalty.
• Provide guests with information on venue offerings, promotions, and upcoming events.
• Ensure a seamless and consistent guest journey aligned with brand standards.
• Build and maintain strong relationships with guests, VIPs, corporate clients, concierges, and event organizers to encourage repeat visits and long‑term loyalty.
• Identify opportunities to increase reservations, private events, and group bookings through proactive guest engagement.
• Maintain an up‑to‑date database of VIP guests, corporate accounts, and key contacts, ensuring regular engagement and personalized communication.
• Support the Events and Sales teams in securing private dining, celebrations, corporate functions, and special occasions.
• Greet and welcome guests in a warm, professional, and courteous manner.
• Manage guest arrivals, reservations, and seating coordination in collaboration with the venue team.
• Answer phone calls, emails, and messages promptly, providing accurate information on bookings and venue offerings.
• Maintain a polished and organized reception/front‑of‑house area at all times.
• Manage table and event reservations, ensuring accuracy and timely confirmations.
• Coordinate with hosts, floor managers, and service teams to ensure smooth guest flow.
• Track guest preferences, special requests, and VIP requirements to personalize the experience.
• Liaise with the marketing and events team on guest lists and reservation priorities.
• Maintain accurate guest records, reservation logs, and correspondence.
• Prepare daily reports on guest numbers, reservations, and notable feedback.
• Ensure guest data is handled accurately and in compliance with company standards.
• Keep front‑of‑house documentation up to date and easily accessible.
• Identify and address potential guest concerns before they
• Maintain a log of guest complaints or incidents and follow up on resolutions.
• Support the team in managing overbookings, last‑minute changes, or scheduling conflicts.
• Escalate unresolved issues to management in a timely manner.
• Provide day‑to‑day administrative support related to reservations and guest services.
• Assist with basic billing, invoicing, or deposit tracking where required.
• Support procurement of front‑of‑house supplies and coordinate with vendors as needed.
• Manage scheduling, correspondence, and guest‑related data entry.

Skills

Guest relations

Front desk

Reservations management

English fluency

Organization

Communication

Team collaboration

Customer service

Education

Hospitality/Business degree

Job description

Addmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels. Addmind has grown to over 22 brands spanning the MENA region and beyond, including Be Beach, White, Bazaar, Ushuaia, Leña, and Smoked Room.

We are seeking a warm, well-presented, and highly organized Guest Relations Representative to join our Be Beach team in Dubai on a seasonal basis. The ideal candidate will be the first point of contact for guests, ensuring a welcoming, professional, and memorable experience from arrival to departure. This position requires excellent communication skills, a genuine passion for hospitality, and the ability to handle a fast-paced, high-profile venue environment with grace and efficiency.

Position Type: Seasonal

Key Responsibilities

Guest Experience & Relations

• Anticipate guest needs and resolve concerns or complaints promptly and professionally.
• Build strong relationships with regular guests, VIPs, and members to encourage loyalty.
• Provide guests with information on venue offerings, promotions, and upcoming events.
• Ensure a seamless and consistent guest journey aligned with brand standards.
• Build and maintain strong relationships with guests, VIPs, corporate clients, concierges, and event organizers to encourage repeat visits and long‑term loyalty.
• Identify opportunities to increase reservations, private events, and group bookings through proactive guest engagement.
• Maintain an up‑to‑date database of VIP guests, corporate accounts, and key contacts, ensuring regular engagement and personalized communication.
• Support the Events and Sales teams in securing private dining, celebrations, corporate functions, and special occasions.

Guest Welcome & Front Desk Management

• Greet and welcome guests in a warm, professional, and courteous manner.
• Manage guest arrivals, reservations, and seating coordination in collaboration with the venue team.
• Answer phone calls, emails, and messages promptly, providing accurate information on bookings and venue offerings.
• Maintain a polished and organized reception/front‑of‑house area at all times.

Reservations & Guest Coordination

• Manage table and event reservations, ensuring accuracy and timely confirmations.
• Coordinate with hosts, floor managers, and service teams to ensure smooth guest flow.
• Track guest preferences, special requests, and VIP requirements to personalize the experience.
• Liaise with the marketing and events team on guest lists and reservation priorities.

Documentation & Reporting

• Maintain accurate guest records, reservation logs, and correspondence.
• Prepare daily reports on guest numbers, reservations, and notable feedback.
• Ensure guest data is handled accurately and in compliance with company standards.
• Keep front‑of‑house documentation up to date and easily accessible.
• Identify and address potential guest concerns before they
• Maintain a log of guest complaints or incidents and follow up on resolutions.
• Support the team in managing overbookings, last‑minute changes, or scheduling conflicts.
• Escalate unresolved issues to management in a timely manner.
• Provide day‑to‑day administrative support related to reservations and guest services.
• Assist with basic billing, invoicing, or deposit tracking where required.
• Support procurement of front‑of‑house supplies and coordinate with vendors as needed.
• Manage scheduling, correspondence, and guest‑related data entry.

Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field is an advantage.
• Minimum 2-3 years of experience in guest relations, front desk, reception, or a similar customer‑facing role.
• Previous experience within the hospitality, nightlife, F&B, or entertainment industry is essential.
• Excellent organizational skills with the ability to manage multiple reservations and guest requests simultaneously.
• Strong verbal and written communication skills, with fluency in English; additional languages are an advantage.
• Polished, professional presentation and a genuine passion for guest service.
• Flexibility to work evenings, weekends, and late nights in line with venue and event schedules.
• Strong problem‑solving skills and ability to remain composed under pressure.
• High attention to detail and commitment to accuracy.
• Ability to work collaboratively across cross‑functional teams in a fast‑paced, high‑energy environment.

What We Offer

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high‑profile guests and events across iconic Dubai venues.
• Career growth and professional development opportunities.

Join Us

If you are a proactive, personable professional with a passion for guest relations and hospitality, we would love to hear from you.