Dubai Guest Relations & VIP Concierge

Keka Technologies Private Limited; Dubai; Hybrid; AED 67,000 - 100,000; Full time

Job summary

Addmind Be Beach in Dubai is seeking a warm, well-presented Guest Relations Representative for a seasonal role. You will be the first point of contact, ensuring a welcoming, professional experience from arrival to departure at a high-profile venue.

The ideal candidate has 2–3 years in guest relations or front desk, fluency in English, and a passion for hospitality. The role requires flexibility for evenings, weekends, and late nights within a dynamic Be Beach setting.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field is an advantage.
• Minimum 2-3 years of experience in guest relations, front desk, reception, or a similar customer-facing role.
• Previous experience within the hospitality, nightlife, F&B, or entertainment industry is essential.
• Excellent organizational skills with the ability to manage multiple reservations and guest requests simultaneously.
• Strong verbal and written communication skills, with fluency in English; additional languages are an advantage.
• Polished, professional presentation and a genuine passion for guest service.
• Flexibility to work evenings, weekends, and late nights in line with venue and event schedules.
• Strong problem-solving skills and ability to remain composed under pressure.
• High attention to detail and commitment to accuracy.
• Ability to work collaboratively across cross-functional teams in a fast-paced, high-energy environment.

Responsibilities

• Anticipate guest needs and resolve concerns or complaints promptly and professionally.
• Build strong relationships with regular guests, VIPs, and members to encourage loyalty.
• Provide guests with information on venue offerings, promotions, and upcoming events.
• Ensure a seamless and consistent guest journey aligned with brand standards.
• Build and maintain strong relationships with guests, VIPs, corporate clients, concierges, and event organizers to encourage repeat visits and long‑term loyalty.
• Identify opportunities to increase reservations, private events, and group bookings through proactive guest engagement.
• Maintain an up‑to‑date database of VIP guests, corporate accounts, and key contacts, ensuring regular engagement and personalized communication.
• Support the Events and Sales teams in securing private dining, celebrations, corporate functions, and special occasions.
• Greet and welcome guests in a warm, professional, and courteous manner.
• Manage guest arrivals, reservations, and seating coordination in collaboration with the venue team.
• Answer phone calls, emails, and messages promptly, providing accurate information on bookings and venue offerings.
• Maintain a polished and organized reception/front‑of‑house area at all times.
• Manage table and event reservations, ensuring accuracy and timely confirmations.
• Coordinate with hosts, floor managers, and service teams to ensure smooth guest flow.
• Track guest preferences, special requests, and VIP requirements to personalize the experience.
• Liaise with the marketing and events team on guest lists and reservation priorities.
• Maintain accurate guest records, reservation logs, and correspondence.
• Prepare daily reports on guest numbers, reservations, and notable feedback.
• Ensure guest data is handled accurately and in compliance with company standards.
• Keep front‑of‑house documentation up to date and easily accessible.
• Identify and address potential guest concerns before they
• Maintain a log of guest complaints or incidents and follow up on resolutions.
• Support the team in managing overbookings, last‑minute changes, or scheduling conflicts.
• Escalate unresolved issues to management in a timely manner.
• Provide day‑to‑day administrative support related to reservations and guest services.
• Assist with basic billing, invoicing, or deposit tracking where required.
• Support procurement of front‑of‑house supplies and coordinate with vendors as needed.
• Manage scheduling, correspondence, and guest‑related data entry.

Skills

Guest relations

Front desk

Reservations management

English fluency

Organization

Communication

Team collaboration

Customer service

Education

Hospitality/Business degree

Job description

Addmind Be Beach in Dubai is seeking a warm, well-presented Guest Relations Representative for a seasonal role. You will be the first point of contact, ensuring a welcoming, professional experience from arrival to departure at a high-profile venue.

The ideal candidate has 2–3 years in guest relations or front desk, fluency in English, and a passion for hospitality. The role requires flexibility for evenings, weekends, and late nights within a dynamic Be Beach setting.