Guest Relations Pro - 5-Star UAE Resort

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Discounted rates for employees

Learning programs through our Academie

Talent development across properties

CSR initiatives

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Guest Relations Officer to welcome guests from arrival to departure, ensuring a memorable stay at a 5-star resort. You will greet guests, handle check-ins, respond to requests with exemplary service, and actively promote hotel facilities while looking for opportunities to enhance a guest’s stay through upselling.

Multilingual abilities and Opera PMS experience are highly valued to build lasting relationships with guests and

Qualifications

• min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multilingual (Arabic / German / Russian / French) would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Responsibilities

• Greet, check-in, respond to requests while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Customer service

Multilingual

Networking skills

Tools

Opera PMS

Job description

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Guest Relations Officer to welcome guests from arrival to departure, ensuring a memorable stay at a 5-star resort. You will greet guests, handle check-ins, respond to requests with exemplary service, and actively promote hotel facilities while looking for opportunities to enhance a guest’s stay through upselling.

Multilingual abilities and Opera PMS experience are highly valued to build lasting relationships with guests and