Guest Relations Officer

AccorHotels Middle East; United Arab Emirates; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through Accor Academ

Talent development opportunities

Job summary

AccorHotels Middle East is seeking a Guest Relations Officer for Mövenpick Resort Al Marjan Island in Ras Al Khaimah. You will greet guests, manage check-ins, and ensure a memorable stay by proactively addressing requests and preferences.

The role involves promoting hotel facilities, upselling where appropriate, and building strong relationships with guests and stakeholders.

Qualifications

• Minimum 1 year experience as Guest Relations for a 5 Star Resort in UAE.
• Multilingual abilities (Arabic, German, Russian, French) would be a plus.
• Prior experience with Opera is mandatory.
• Proven ability to build and maintain relationships with stakeholders.
• Excellent communication and networking skills.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Respond to requests to ensure a memorable stay.
• Personalize guest experiences and upsell hotel facilities when appropriate.

Skills

Guest service

Multi-lingual communication

Relationship building

Tools

Opera

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Job Description

First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

What is in it for You:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS