F&B Guest Relations Lead — Elevate Guest Experiences

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 90,000 - 140,000; Full time

Job summary

Mövenpick Hotels & Resorts is seeking an F&B Guest Relations Executive at Mövenpick Resort Al Marjan Island in Ras Al Khaimah to deliver warm, professional service across our F&B outlets and to support guest-facing and administrative tasks.

You will assist with guests' menu selections, inquiries, and communications, while preparing reports, maintaining records, and coordinating with other departments for events and daily operations in a dynamic hospitality environment.

Qualifications

• Minimum 2 years of experience in a similar role, preferably within a hotel or hospitality environment.
• Degree or diploma in Hospitality Management, Food & Beverage, or a related field preferred.
• Excellent organizational and multitasking skills with strong attention to detail.
• Proficiency in Microsoft Office.
• Strong communication, interpersonal, and problem-solving skills.
• Guest-focused, professional, and confident when interacting with guests and colleagues.
• Ability to work collaboratively within a diverse team environment.
• Flexible, proactive, and able to perform effectively in a fast-paced hospitality environment.

Responsibilities

• Assist F&B operations in providing warm, professional, and attentive service to guests across our Food & Beverage outlets.
• Assist guests with menu selections, providing accurate information on menu items, beverages, promotions, and preparation methods.
• Handle Food & Beverage inquiries and direct them to the appropriate outlet or department.
• Prepare correspondence, reports, letters, meeting minutes, and other departmental documents.
• Maintain accurate Food & Beverage files and records.
• Assist with the preparation and printing of menus and other F&B materials.
• Create and maintain departmental databases, including supplier, guest, and business contact information.
• Coordinate closely with other departments to support Food & Beverage and Culinary operations.
• Assist with purchase requests and other departmental administrative processes.
• Process and coordinate monthly attendance and payroll information for F&B Service and Culinary teams.
• Provide administrative and operational support to the Food & Beverage leadership team as required.
• Support hotel operations and special events when required.

Skills

2 years experience

Organizational skills

Multitasking

Microsoft Office

Communication skills

Interpersonal skills

Problem solving

Team collaboration

Adaptability

Education

Hospitality management or related degree/diploma

Tools

Microsoft Office

Job description

Mövenpick Hotels & Resorts is seeking an F&B Guest Relations Executive at Mövenpick Resort Al Marjan Island in Ras Al Khaimah to deliver warm, professional service across our F&B outlets and to support guest-facing and administrative tasks.

You will assist with guests' menu selections, inquiries, and communications, while preparing reports, maintaining records, and coordinating with other departments for events and daily operations in a dynamic hospitality environment.