Guest Relations Agent - Russian Speaker

palazzoversacedubai; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Palazzo Versace Dubai is seeking a guest relations professional to welcome guests and manage seamless check-ins and check-outs. You will be the primary contact for Russian-speaking guests and handle inquiries with diplomacy.

The role requires fluency in Russian and English, strong communication skills, and experience in a luxury hotel environment. You will coordinate with departments to fulfill guest preferences and upsell premium experiences.

Qualifications

• Fluent in Russian and English (written and spoken).
• Experience in guest relations or front office in a 5-star hotel preferred.
• Impeccable grooming and professional appearance.
• Familiarity with Opera, PMS, CRM tools preferred.

Responsibilities

• Greet and welcome guests, ensuring smooth check-in/check-out.
• Be the main contact for Russian-speaking guests and address inquiries.
• Anticipate guest needs and handle complaints diplomatically.
• Coordinate with departments to meet guest preferences.
• Promote hotel services and upsell rooms and experiences.
• Manage VIP arrivals and ensure exceptional stays.
• Maintain guest profiles in the PMS and update preferences.
• Provide local recommendations for attractions and dining.
• Maintain a proactive lobby presence to assist guests.
• Prepare and coordinate in-room amenities for VIPs and special occasions.

Skills

Russian language

English language

Front office

Guest relations

Opera PMS

Tools

Opera PMS

CRM tools

PMS

Job description

Main Responsibilities:

• Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.

• Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.

• Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

• Coordinate with all departments to ensure guest preferences and expectations are met.

• Promote hotel services, facilities, and upsell room categories and experiences.

• Handle VIP arrivals and ensure their stay exceeds expectations.

• Maintain updated guest profiles and preferences in the PMS.

• Provide personalized recommendations for local attractions, dining, and events.

• Maintain a strong presence in the lobby and public areas to assist guests proactively.

• Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Candidate Requirements:

• Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

• Fluent in Russian and English (both written and spoken); additional languages are a plus.

• Impeccable grooming and professional appearance.

• Strong communication and interpersonal skills with a guest-first mindset.

• Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

• Ability to work flexible hours, including weekends and holidays.

• High level of cultural awareness and sensitivity.