Guest Experience Executive (Russian Speaker)

Occidental Sharjah Grand; Sharjah; On-site; AED 89,000 - 134,000; Full time

Job summary

Occidental Sharjah Grand in the United Arab Emirates seeks a Guest Experience Executive (Russian Speaker) to deliver personalized service and ensure exceptional guest satisfaction throughout the stay.

The role requires fluent Russian and English, at least 1 year in guest relations or similar hospitality functions, and the ability to work flexible shifts, including weekends and holidays. Female applicants are encouraged to apply.

Qualifications

• 1 year of experience in Guest Relations or related hospitality roles.
• Fluent in Russian and English.
• Female candidates encouraged to apply.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Address guest inquiries, requests, and concerns promptly.
• Build positive relationships to enhance the guest experience.
• Coordinate with other departments to ensure needs are met.
• Maintain high standards of customer service and hospitality.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Flexible schedule

Job description

We are looking for a professional and customer-focused Guest Experience Executive (Russian Speaker) to join our team. The ideal candidate will ensure exceptional guest satisfaction by providing personalized service and assisting guests throughout their stay.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Address guest inquiries, requests, and concerns promptly.
• Build positive relationships to enhance the overall guest experience.
• Coordinate with other departments to ensure guest needs are met.
• Maintain high standards of customer service and hospitality.

Requirements

• Minimum 1 year of experience in Guest Relations, Guest Experience, Front Office, or a similar hospitality role.
• Must be fluent in Russian and English.
• Female candidates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

Salary & Benefits

• Salary will be discussed during the interview and will be based on experience and Qualifications.