Guest Service Agent - Russian Speaker

Confidential Jobs; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Accommodation provided

Staff transportation between hotel and

Ticket encashment

Performance incentives

Staff discounts

Job summary

Confidential hotel in Dubai is seeking a Guest Services Agent to join our front-of-house team. You will welcome guests, assist with check-in/out, and provide accurate information about facilities and local attractions, delivering warm, attentive service.

You will respond to guest questions, coordinate with other departments, and anticipate needs in a fast-paced luxury environment. East Slavic fluency and strong English communication are essential, and weekend/public holiday shifts are required.

Qualifications

• Fluency in East Slavic with strong English communication.

Responsibilities

• Welcome guests with professionalism and brand-aligned service standards.
• Assist with check-in, check-out, room assignments, and guest registration processes.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and efficiently.
• Anticipate guests' service needs and act on preferences where possible.
• Coordinate with relevant departments to ensure smooth service delivery.

Skills

East Slavic language

English communication

Customer-service mindset

Multitasking

Front Office experience

Tools

Opera PMS

Job description

We are seeking a dedicated Guest Services Agent to join our front-of-house team. This role is ideal for a service-focused hospitality professional who delivers warm, attentive, and seamless guest experiences while supporting our East Slavic speaking clientele.

Guest Relations

• Welcome guests with professionalism, courtesy, and brand-aligned service standards.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
• Assist with check-in, check-out, room assignments, and guest registration processes.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and efficiently.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Coordinate with relevant departments to ensure smooth and timely service delivery.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Previous experience in Front Office or Guest Services within a luxury or 5-star hotel environment.
• Fluency in East Slavic with strong English communication skills.
• Excellent interpersonal skills, grooming standards, and customer-service mindset.
• Ability to multitask in a fast-paced, guest-focused environment.
• Familiarity with hotel systems (Opera or similar PMS) is an advantage.
• Willingness to work shifts, weekends, and public holidays as required.

Benefits & Compensation

• Tax-free basic salary with no deductions.
• Accommodation provided in fully equipped staff housing.
• Transportation between hotel and staff accommodation.
• 24-month ticket encashment as per company policy.
• Performance incentives based on service quality and guest satisfaction.
• Exclusive property benefits including discounts in F&B outlets and special rates on rooms.

If you are passionate about delivering exceptional guest experiences and ready to grow within a world-class hospitality environment, we would be pleased to hear from you..