Front Desk Agent - Russian Speaker

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name, escort to rooms, assist with activity enquiries, maintain knowledge of hotel facilities, manage cashiering, process check-ins/outs, and protect guest privacy. Proficiency in English is essential; knowledge of an additional language and Opera system are a plus.

Qualifications

• Degree in hospitality with front office experience preferred.
• Excellent written and verbal English communication skills; additional languages a plus.
• Interpersonal and problem-solving abilities are essential.
• Computer literacy; Opera knowledge is an advantage.

Responsibilities

• Provide prompt, courteous, efficient service to guests from arrival to departure.
• Greet guests personally by name and escort them to their rooms.
• Assist guests with hotel activity inquiries and requests; provide local information.
• Maintain up-to-date knowledge of hotel facilities, hours, promotions, events and services.
• Monitor rate levels and occupancy to optimize selling opportunities.
• Administer front office cashiering standards and policies; ensure accurate postings.
• Process check-in and check-out, ensuring accurate incidental postings.
• Maintain guest privacy and confidentiality at all times.
• Demonstrate understanding of hotel policies, procedures and service standards.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Multicultural sensitivity

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork