Receptionist

ACCOR; Dubai; On-site; AED 55,800 - 78,120; Full time

Job summary

ACCOR in Dubai is seeking a front desk agent to manage check-in and check-out processes, provide superior customer service, and resolve guest inquiries. The ideal candidate must speak English fluently and preferably Russian, with 1-2 years of experience in hospitality.

The role includes cashiering duties, knowledge of local attractions, and effective communication with guests from diverse backgrounds. A professional appearance and a commitment to exceptional service are required.

Qualifications

• Minimum 1-2 years’ experience in a similar role, preferably in a hotel.
• Flexibility to work various shifts, including evenings and weekends.
• Knowledge of local attractions to assist guests.

Responsibilities

• Manage efficient check-in and check-out processes.
• Provide excellent customer service and resolve guest complaints.
• Demonstrate thorough knowledge of hotel rates and packages.

Skills

Russian speaker preferred

Fluency in English

Excellent communication skills

Interpersonal skills

Proficiency in hotel management software

Strong organisational skills

Ability to multitask

Problem-solving skills

Professional appearance

Job description

Job Description

• Manage efficient check-in and check-out processes including guest information updates and key card issuance.
• Handle cashiering duties, foreign exchange transactions, and night audit tasks.
• Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up.
• Demonstrate thorough knowledge of hotel rates, packages and discounts.
• Manage safe deposit boxes and assist with information counter, business centre and other front desk duties as required.
• Ensure guest security and adhere to hotel accident prevention policies.
• Greet all guests warmly upon arrival and departure maintaining a hospitable atmosphere.
• Report unusual occurrences and review daily logs for outstanding issues or special assignments.
• Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations.

Qualifications

• Russian speaker preferred; fluency in English is essential.
• Minimum 1-2 years’ experience in a similar role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds.
• Proficiency in hotel management software and computer systems.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants and services to assist guests with inquiries.
• Ability to handle cash and process various forms of payment accurately.
• Excellent problem‑solving skills and ability to remain calm under pressure.
• Commitment to providing exceptional customer service and creating a welcoming atmosphere for guests.
• Basic understanding of security protocols and emergency procedures.
• Ability to stand for extended periods and assist with light lifting or carrying of guest luggage when required.
• Professional appearance and adherence to grooming standards.
• Willingness to work collaboratively in a team environment and support colleagues as needed.