Reservation Agent

RIXOS; Ras Al Khaimah; On-site; AED 56,000 - 89,000; Full time

Job summary

RIXOS Ras Al Khaimah is seeking a Reservations Agent to handle individual and group enquiries, quoting room rates, availability, packages, facilities and hotel services. You will upsell to maximize occupancy while delivering exceptional guest service and maintaining confidentiality of guest information.

Responsibilities include processing requests, amendments, cancellations, deposits and group blocks, coordinating with Front Office, Sales and Finance, and supporting events or openings as needed.

Qualifications

• Minimum 1–2 years experience in a similar hospitality role.
• Fluency in Russian is required.
• Strong communication, customer service and sales skills.

Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages and dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms and cancellation policies clearly.
• Record special requests, billing instructions and guest preferences accurately.
• Monitor room inventory, availability, rates and occupancy throughout the day.
• Maintain organized and up-to-date reservation records and correspondence.
• Coordinate with Front Office, Sales, Finance and other departments.
• Handle guest information with professionalism and confidentiality.
• Support hotel events task-force assignments, new openings and other operational requirements.

Skills

Russian language

Communication skills

Customer service

Sales skills

Job description

The Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.

Key Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately
• Identify guest requirements and recommend suitable room types, packages, and alternative dates
• Apply upselling techniques to maximize room revenue and occupancy
• Explain rates, promotions, guarantee terms, and cancellation policies clearly
• Record special requests, billing instructions, and guest preferences accurately
• Monitor room inventory, availability, rates, and occupancy throughout the day
• Maintain organized and up-to-date reservation records and correspondence
• Coordinate effectively with Front Office, Sales, Finance, and other departments
• Handle guest information with professionalism, integrity, and confidentiality
• Support hotel events task‑force assignments, new openings, and other operational requirements

Qualifications

• Minimum of 1 2 years experience in a similar role, preferably within the hospitality industry
• Fluency in Russian is required
• Strong communication, customer service, and sales skills

Additional Information

• Flexible to work rotating shifts, weekends, and public holidays as required by operational needs
• Strong attention to detail when processing reservations, deposits, special requests, and billing instructions
• Able to manage multiple enquiries and perform effectively in a fast‑paced hospitality environment
• Demonstrates professionalism, confidentiality, teamwork, and a guest‑focused approach
• Committed to achieving revenue targets through effective sales and upselling techniques
• Willing to participate in training and continuously develop knowledge of hotel services, rates, and reservation systems