Guests Relations Officer

Careers International; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Careers International in Dubai invites a proactive Guest Communication Officer to manage end-to-end guest interactions and support holiday home rental operations. This customer-facing role demands polished English, hospitality experience, and a professional appearance to ensure memorable stays.

You will handle inquiries across WhatsApp, email, and phone, coordinate bookings on multiple platforms, and collaborate with housekeeping and maintenance to keep properties ready for guests.

Qualifications

• Proven experience in holiday home rentals, hospitality, or short-term rental operations.

Responsibilities

• Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays.
• Respond promptly to inquiries, reservations, complaints, and special requests.
• Ensure a high standard of guest experience and satisfaction.
• Manage check-in and check-out communication and provide clear instructions.
• Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.).
• Update availability, pricing, and guest details accurately.
• Liaise with housekeeping, maintenance, and operations teams to ensure property readiness.

Skills

Guest communication

Hospitality experience

Customer service

MS Office

Booking/CRM systems

Organized

Tools

MS Office

Booking platforms

CRM systems

Job description

Job Summary

We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience, and a professional appearance.

Key Responsibilities

Guest Communication & Customer Service

• Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays

• Respond promptly to inquiries, reservations, complaints, and special requests

• Ensure a high standard of guest experience and satisfaction

• Manage check-in and check-out communication and provide clear instructions

Booking & Operations Support

• Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.)

• Update availability, pricing, and guest details accurately

• Liaise with housekeeping, maintenance, and operations teams to ensure property readiness

Requirements & Qualifications

• Proven experience in holiday home rentals, hospitality, or short-term rental operations

• Excellent written and verbal communication skills in English (additional languages are a plus)

• Strong customer service and problem-solving skills

• Well-groomed, professional, and confident in customer-facing interactions

• Highly organized, detail-oriented, and proactive

• Ability to work under pressure and handle multiple tasks

• Proficient in MS Office and booking/CRM systems

• Based in Dubai or willing to relocate