Guest Relation Executive

The Food and Beverage Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

The Food and Beverage Group is seeking a Guest Relations Executive to enhance the guest experience. This role is crucial in shaping perceptions and managing reservations, ensuring a warm, professional service.

Ideal candidates will have 2-4 years experience in a premium hospitality environment, excellent communication skills, and a calm demeanor under pressure. Fluency in English is essential, and additional languages are advantageous.

Qualifications

• 2-4 years’ experience in guest relations or hosting within a premium hospitality environment.
• Calm, professional approach under pressure.

Responsibilities

• Manage the guest journey from first contact to departure.
• Welcome guests warmly and manage their expectations.
• Maintain accurate guest profiles and coordinate seating.

Skills

Strong communication and interpersonal skills

Experience using reservation and guest management systems

Fluent in English

Job description

Location: UAE

Reports to: Restaurant Manager (Assistant General Manager)

Department: Front of House

Industry: Hospitality / Food & Beverage / Lifestyle

Employment Type: Full-time

Role Overview

The Guest Relations Executive is responsible for managing the guest journey from first contact to departure, ensuring a warm, professional, and seamless experience in line with FAB Group standards. As the first and last point of contact, this role plays a critical role in shaping guest perception, managing reservations and seating, and supporting the service team in delivering a consistently high-quality hospitality experience.

The role combines guest engagement, operational coordination, and attention to detail, with a strong focus on reservations flow, VIP handling, and personalised service.

Key Responsibilities

Guest Experience & First Impressions

• Welcome guests warmly and professionally, acting as the face of the venue
• Create a positive first impression aligned with brand standards and service culture
• Manage guest expectations during busy service periods with confidence and calm

Reservations & Seating Management

• Manage reservations across all platforms, ensuring accuracy and optimal table allocation
• Control seating flow, walk‑ins, waitlists, and peak‑time capacity management
• Coordinate closely with floor managers to align bookings with operational capacity

Guest Data & Personalisation

• Maintain accurate guest profiles, preferences, and special requests
• Handle VIPs, regular guests, and group bookings with discretion and care
• Support personalised service and repeat visitation initiatives

Coordination & Communication

• Communicate clearly with floor teams regarding arrivals, priorities, and guest needs
• Support service recovery by escalating guest feedback or issues to management promptly
• Ensure smooth handovers between shifts

Standards & Professionalism

• Maintain impeccable presentation of the host desk and reception area
• Uphold grooming, professionalism, and brand representation at all times
• Ensure guest data is handled in line with privacy and data protection standards

KPIs & Success Metrics

• Guest satisfaction and feedback quality
• Accuracy and efficiency of reservations and seating flow
• Quality of guest data and repeat visitation
• Professionalism and brand representation

Candidate Requirements

• 2‑4 years’ experience in guest relations or hosting within a premium hospitality environment
• Strong communication and interpersonal skills
• Experience using reservation and guest management systems
• Calm, professional approach under pressure
• Fluent in English; additional languages are an advantage