Guest Experience & Operations Supervisor

The First Group Hospitality; Dubai Emirate; On-site; AED 112,000 - 223,000; Full time

Job summary

The First Group Hospitality in Dubai seeks a Guest Relations Manager to lead front desk operations, ensure guest satisfaction, and drive service excellence across departments. You will manage reservations, handle guest requests, and coordinate with Housekeeping and F&B to maintain seamless service delivery.

Ideal candidates bring 2+ years in a similar role, strong business English, and a collaborative mindset with flexibility for rotating shifts.

Qualifications

• 2+ years of experience in a similar front office role.
• Excellent business English communication, both written and spoken.
• Strong teamwork and planning abilities.
• Willingness to work flexible hours and rotating shifts.

Responsibilities

• Review guest complaints and feedback and implement solutions with management.
• Conduct monthly audits of front desk, housekeeping, and F&B service quality.
• Check guests in/out, handle reservations, and manage guest requests.
• Work on shift rotations ensuring coverage.
• Lead training on platforms, systems, and equipment.
• Collaborate with departments to resolve issues and maintain guest satisfaction.
• Participate in daily meetings to boost morale and efficiency.

Skills

Experience in similar role

Business English

Team player

Flexible hours

Problem solving

Job description

The First Group Hospitality in Dubai seeks a Guest Relations Manager to lead front desk operations, ensure guest satisfaction, and drive service excellence across departments. You will manage reservations, handle guest requests, and coordinate with Housekeeping and F&B to maintain seamless service delivery.

Ideal candidates bring 2+ years in a similar role, strong business English, and a collaborative mindset with flexibility for rotating shifts.