Guest Experience Host – Reservations & Service Lead

Alabbar Enterprises; United Arab Emirates; Sur place; AED 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Career growth opportunities

Supportive and friendly team

Résumé du poste

Alabbar Enterprises, UAE-based hospitality group, seeks a Front Desk/Guest Services Associate to be the first point of contact for guests and manage reservations. You will coordinate with the kitchen and service staff to ensure a seamless dining experience while upholding service standards.

Responsibilities include handling inquiries, guiding guests to tables, relaying allergies, and maintaining CRM records. Excellent English communication and a calm, organized demeanor are essential.

Qualifications

• Previous experience in hospitality or similar role.
• Excellent English communication and interpersonal skills.
• Ability to handle stressful situations and stay calm.
• Strong organizational skills and attention to detail.
• Knowledge of restaurant reservation systems.

Responsabilités

• Manage reservations using our online system and CRM.
• Coordinate with kitchen and wait staff for smooth operations.
• Handle customer enquiries and complaints professionally.
• Ensure high customer satisfaction through service excellence.
• Assist guests from greeting to seating and concept introduction.
• Relay allergen information to service staff.
• Answer phone calls according to procedures.

Connaissances

Customer service

English proficiency

Calm under pressure

Organizational skills

CRM familiarity

Outils

CRM system

Description du poste

Alabbar Enterprises, UAE-based hospitality group, seeks a Front Desk/Guest Services Associate to be the first point of contact for guests and manage reservations. You will coordinate with the kitchen and service staff to ensure a seamless dining experience while upholding service standards.

Responsibilities include handling inquiries, guiding guests to tables, relaying allergies, and maintaining CRM records. Excellent English communication and a calm, organized demeanor are essential.