Guest Experience & Upsell Specialist

Premier Inn Hotels Ltd; Dubai; On-site; AED 33,000 - 61,000; Full time

Benefits offered by this job

Accommodation

Transportation

Medical insurance

Air tickets

Food entitlement and allowance

Competitive salary

Job summary

Premier Inn Hotels Ltd in Dubai is seeking a Service Attendant to ensure smooth restaurant operations, delivering courteous service, and helping guests feel welcome while confidently upselling products.

You will coordinate with kitchen and bar, maintain cleanliness, handle POS transactions, and uphold Health and Safety policies, contributing to a positive guest experience with a competitive salary and benefits.

Qualifications

• Experience in hotel/F&B is preferred.
• Minimum 1 year in a Service Attendant role in a 3-star or above hotel.
• Fluent English; additional languages are an advantage.

Responsibilities

• Welcome, interact and communicate with guests and colleagues in a courteous, friendly and clear manner.
• Take, prepare and serve guest orders with accuracy while promoting and up-selling all products.
• Liaise with the kitchen and bar to ensure timely service and guest age compliance for alcohol.
• Clear and clean tables promptly and professionally when guests finish their meals.
• Maintain stock, handle POS transactions, and keep the outlet clean at all times.
• Follow Health and Safety policies and train new team members.

Skills

Customer focus

Teamwork

Good communication

Integrity

Ownership

Planning and organizing

Analytical thinking

Passion

Job description

Premier Inn Hotels Ltd in Dubai is seeking a Service Attendant to ensure smooth restaurant operations, delivering courteous service, and helping guests feel welcome while confidently upselling products.

You will coordinate with kitchen and bar, maintain cleanliness, handle POS transactions, and uphold Health and Safety policies, contributing to a positive guest experience with a competitive salary and benefits.