Guest Experience Server (Upsell & Service)

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking enthusiastic hospitality staff to assist in delivering quality food and beverage service. You will respond to guest requests, assist in developing F&B offerings, and ensure accurate, timely delivery of orders with a strong focus on safety and professionalism.

The role emphasizes guest satisfaction, effective communication, and teamwork, with expectations to maintain appearance, adhere to policies, and contribute to a positive guest experience in a luxury

Qualifications

• Reading, writing and speaking the workplace language(s) required.
• Strong communication and listening abilities to engage guests and colleagues.
• Attention to detail and a courteous, professional demeanor.
• Ability to follow policies and uphold safety and hygiene standards.

Responsibilities

• Provide a pleasant, professional image to guests at all times.
• Assist in upselling and identifying revenue opportunities.
• Accurately deliver orders and ensure timely service to guests.
• Support in training new team members and maintaining service standards.
• Adhere to billing policies and maintain a positive teamwork environment.

Skills

Guest service excellence

Communication skills

Teamwork

Professional image

Upselling skills

Hospitality knowledge

Policy compliance

Health & safety awareness

Education

High school degree

Job description

Sheraton Grand Hotel, Dubai is seeking enthusiastic hospitality staff to assist in delivering quality food and beverage service. You will respond to guest requests, assist in developing F&B offerings, and ensure accurate, timely delivery of orders with a strong focus on safety and professionalism.

The role emphasizes guest satisfaction, effective communication, and teamwork, with expectations to maintain appearance, adhere to policies, and contribute to a positive guest experience in a luxury