Guest Experience & Ticketing Specialist (Multi-Venue)

Majid Al Futtaim; Ajman; On-site; AED 36,000 - 60,000; Full time

Job summary

Majid Al Futtaim in the UAE is hiring for a customer service role across its entertainment venues. You will deliver friendly service, handle ticketing, sales, and bookings using the venues' systems, process payments, issue receipts, and support guest inquiries and events.

The role requires good communication in English (Arabic a plus), physical fitness for a fast-paced environment, and a minimum high school education with 1–2 years in customer service, F&B, or retail.

Qualifications

• Minimum high school education; 1–2 years in customer service, F&B, or retail.
• Fluent English; Arabic knowledge is a plus.
• Physically fit for a fast-paced entertainment environment.
• Comfort with cash handling and basic computer use.

Responsibilities

• Deliver consistent high-level customer service across all Majid Al Futtaim venues.
• Handle ticketing, sales, and bookings using system platforms; upsell products.
• Process payments accurately; issue receipts/refunds and perform cash reconciliation.
• Assist guests with inquiries, tours, and coordination of events.

Skills

Customer service

Cash handling

Upselling

Communication

Education

High school education

Tools

POS system

Job description

Majid Al Futtaim in the UAE is hiring for a customer service role across its entertainment venues. You will deliver friendly service, handle ticketing, sales, and bookings using the venues' systems, process payments, issue receipts, and support guest inquiries and events.

The role requires good communication in English (Arabic a plus), physical fitness for a fast-paced environment, and a minimum high school education with 1–2 years in customer service, F&B, or retail.