Luxury Palace Host — Guest Experience Concierge

Minor Hotels; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Anantara Hotels & Resorts, renowned for luxury hospitality, is seeking a Front Office/Guest Services professional for Qasr Al Sarab Desert Resort By Anantara. The role focuses on delivering exceptional guest experiences, managing check-ins/outs, and coordinating with Food & Beverage, Housekeeping, and Spa to ensure seamless service.

Ideal candidates possess a college diploma in hotel management, strong English proficiency, and experience with Front Office systems within luxury hotels.

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is must.
• Good Communication skills.
• Experience with Front Office Systems.
• Must be fluent in written and spoken in English.

Responsibilities

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction to obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Co-ordinates all operations to exceed guest expectations.
• Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments.
• Must be familiar with all company policies and procedures relevant to their position.

Skills

Front Office experience

Luxury hotel experience

Good communication skills

English language fluency

Experience with Front Office Systems

Education

College diploma in hotel management or related field

Job description

Anantara Hotels & Resorts, renowned for luxury hospitality, is seeking a Front Office/Guest Services professional for Qasr Al Sarab Desert Resort By Anantara. The role focuses on delivering exceptional guest experiences, managing check-ins/outs, and coordinating with Food & Beverage, Housekeeping, and Spa to ensure seamless service.

Ideal candidates possess a college diploma in hotel management, strong English proficiency, and experience with Front Office systems within luxury hotels.