Guest Experience Supervisor - Front Office

IBIS; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Accor’s Ibis Al Rigga Hotel in Dubai is seeking a professional Front Office Supervisor to lead daily front desk operations and ensure the highest guest satisfaction in a fast-paced hospitality environment.

You will supervise check-ins/check-outs, train staff, monitor performance, and collaborate with other departments to resolve guest needs while upholding service standards and safety procedures.

Qualifications

• Minimum 2 years' supervisory experience in hospitality.
• Bachelor's degree or diploma in Hospitality Management preferred.
• Excellent English verbal and written communication; additional languages a plus.
• Proficiency with Opera Cloud front office system and Microsoft Office.
• Strong leadership, interpersonal skills and organizational ability.

Responsibilities

• Oversee daily front office operations, including check-ins and check-outs.
• Maintain high service standards to ensure guest satisfaction.
• Coordinate with other departments to address guest needs and resolve issues promptly.
• Train and develop front office staff; monitor performance and provide feedback.
• Monitor front office metrics and guest satisfaction scores.
• Handle VIP guests and special requests with attention and care.
• Manage room allocations and group arrivals for smooth check-ins.
• Assist in daily reports and distribution of guest information.
• Ensure safety, security, and SOP compliance; participate in emergencies.

Skills

Communication

Leadership

Customer focus

Problem solving

Time management

Adaptability

Education

Hospitality Management degree/diploma

Tools

Opera Cloud

Microsoft Office

Job description

Accor’s Ibis Al Rigga Hotel in Dubai is seeking a professional Front Office Supervisor to lead daily front desk operations and ensure the highest guest satisfaction in a fast-paced hospitality environment.

You will supervise check-ins/check-outs, train staff, monitor performance, and collaborate with other departments to resolve guest needs while upholding service standards and safety procedures.