Front Office Supervisor

IBIS; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Accor’s Ibis Al Rigga Hotel in Dubai is seeking a professional Front Office Supervisor to lead daily front desk operations and ensure the highest guest satisfaction in a fast-paced hospitality environment.

You will supervise check-ins/check-outs, train staff, monitor performance, and collaborate with other departments to resolve guest needs while upholding service standards and safety procedures.

Qualifications

• Minimum 2 years' supervisory experience in hospitality.
• Bachelor's degree or diploma in Hospitality Management preferred.
• Excellent English verbal and written communication; additional languages a plus.
• Proficiency with Opera Cloud front office system and Microsoft Office.
• Strong leadership, interpersonal skills and organizational ability.

Responsibilities

• Oversee daily front office operations, including check-ins and check-outs.
• Maintain high service standards to ensure guest satisfaction.
• Coordinate with other departments to address guest needs and resolve issues promptly.
• Train and develop front office staff; monitor performance and provide feedback.
• Monitor front office metrics and guest satisfaction scores.
• Handle VIP guests and special requests with attention and care.
• Manage room allocations and group arrivals for smooth check-ins.
• Assist in daily reports and distribution of guest information.
• Ensure safety, security, and SOP compliance; participate in emergencies.

Skills

Communication

Leadership

Customer focus

Problem solving

Time management

Adaptability

Education

Hospitality Management degree/diploma

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team in the Ibis Al Rigga Hotel. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries


• Ensure exceptional guest experiences by implementing and maintaining high service standards


• Coordinate with other departments to address guest needs and resolve issues promptly


• Manage and train front office staff, identifying areas for improvement and implementing action plans


• Monitor and optimize front office performance metrics and guest satisfaction scores


• Handle VIP guests and special requests with utmost care and attention to detail


• Manage room allocations and group arrivals to ensure smooth check-in processes


• Oversee the preparation and distribution of daily reports and guest information


• Implement and maintain standard operating procedures for the front office


• Assist in budgeting and financial management, including upselling initiatives


• Ensure compliance with safety and security protocols


• Participate in emergency response and first aid situations as needed

Qualifications

• Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry


• Bachelor's degree or diploma in Hospitality Management is preferred


• Excellent verbal and written communication skills in English; additional languages are a plus


• Strong interpersonal and leadership skills with the ability to motivate and develop team members


• Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite


• Solid knowledge of front office procedures and hospitality best practices


• Exceptional organizational and time management skills


• Ability to work efficiently in a fast-paced, high-pressure environment


• Strong problem-solving skills and attention to detail


• Customer-focused mindset with a commitment to delivering exceptional guest experiences


• Flexibility to work various shifts, including weekends and holidaysDemonstrated ability to make quick, sound decisions in challenging situations


• Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus