Front Office Lead - Guest Experience & Ops

ibis, ibis Styles, ibis budget; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor is seeking a professional Front Office Supervisor to join our team at the Ibis Al Rigga Hotel. You will lead the front desk, ensuring seamless check-ins, guest inquiries, and a high standard of service.

As a key member of the Front Office Leadership Team, you will train staff, monitor performance metrics, handle VIP requests, and collaborate with other departments to resolve issues promptly.

Qualifications

• Minimum of 2 years' experience in a supervisory position in hospitality.
• Bachelor's degree or diploma in Hospitality Management preferred.
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite

Responsibilities

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Ensure exceptional guest experiences by implementing and maintaining high service standards
• Coordinate with other departments to address guest needs and resolve issues promptly
• Manage and train front office staff, identifying areas for improvement and implementing action plans
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Handle VIP guests and special requests with utmost care and attention to detail
• Manage room allocations and group arrivals to ensure smooth check-in processes
• Oversee the preparation and distribution of daily reports and guest information
• Implement and maintain standard operating procedures for the front office
• Assist in budgeting and financial management, including upselling initiatives
• Ensure compliance with safety and security protocols
• Participate in emergency response and first aid situations as needed

Skills

Leadership

Interpersonal skills

Communication skills

English proficiency

Problem-solving

Time management

Flexibility

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office

Job description

Accor is seeking a professional Front Office Supervisor to join our team at the Ibis Al Rigga Hotel. You will lead the front desk, ensuring seamless check-ins, guest inquiries, and a high standard of service.

As a key member of the Front Office Leadership Team, you will train staff, monitor performance metrics, handle VIP requests, and collaborate with other departments to resolve issues promptly.