Upscale Resort Server for Exceptional Guest Experience

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 33,000 - 67,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a welcoming hotel colleague to join its guest services team. You will take accurate food and beverage orders, upsell where appropriate, and ensure smooth service in a fast-paced environment.

Responsibilities include maintaining knowledge of menus, handling cash and operating the POS system, working closely with colleagues across departments, and delivering warm hospitality to guests throughout shifts at this luxury resort.

Qualifications

• Excellent customer service and communication skills.
• Ability to take accurate food and beverage orders.
• Knowledge of food, beverages, and menu items.
• Basic understanding of food safety and hygiene practices.
• Ability to handle cash and operate a POS (Point of Sale) system.
• Strong teamwork and interpersonal skills.
• Good time management and multitasking abilities.
• Ability to remain calm and professional during busy periods.

Responsibilities

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason.
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the Point of Sale equipment and follow procedures.
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service).
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
• Performing related duties and special projects as assigned.

Skills

Customer service

Communication skills

Food & beverage knowledge

Cash handling

POS system

Teamwork

Time management

Multitasking

Job description

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a welcoming hotel colleague to join its guest services team. You will take accurate food and beverage orders, upsell where appropriate, and ensure smooth service in a fast-paced environment.

Responsibilities include maintaining knowledge of menus, handling cash and operating the POS system, working closely with colleagues across departments, and delivering warm hospitality to guests throughout shifts at this luxury resort.