Guest Experience Specialist — Growth, Training & CSR

Novotel & ibis Balikpapan; Abu Dhabi; On-site; AED 38,000 - 52,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Academies learning programs

Career growth opportunities

Planet 21 CSR activities

Job summary

Novotel & ibis Balikpapan is seeking a Front Desk Agent to welcome guests from arrival through departure, ensuring a warm, memorable stay with attentive service.

You will greet guests at check-in, respond to requests, settle accounts, and look for opportunities to enhance stays through up-selling of hotel facilities.

The position includes learning programs through our Academies and opportunities to develop your talent across our properties worldwide.

Qualifications

• Guest service oriented and welcoming attitude.

Responsibilities

• Greet guests at check-in and check-out with a warm, professional manner.
• Respond to guest requests and settle accounts while ensuring exceptional service.
• Look for opportunities to upsell hotel facilities to enhance guest stays.

Skills

Service-focused

Job description

Novotel & ibis Balikpapan is seeking a Front Desk Agent to welcome guests from arrival through departure, ensuring a warm, memorable stay with attentive service.

You will greet guests at check-in, respond to requests, settle accounts, and look for opportunities to enhance stays through up-selling of hotel facilities.

The position includes learning programs through our Academies and opportunities to develop your talent across our properties worldwide.