Guest Communications Specialist

Novotel & ibis Balikpapan; Ras Al Khaimah; On-site; AED 30,000 - 54,000; Full time

Job summary

Novotel & ibis Balikpapan in Ras al-Khaimah, UAE, is seeking an attentive front desk/call center agent to handle guest communications and routines. You will respond to inquiries, arrange wake-up calls, relay information to departments, and document service requests while supporting emergency communications.

The role emphasizes professional call handling, accurate information relay, and strong telephone etiquette to ensure smooth operations and guest satisfaction.

Qualifications

• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.

Responsibilities

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.

Skills

Call handling

Guest inquiries

Clear communication

Multitasking

Telecommunication systems

Education

High School diploma or equivalent

Job description

Novotel & ibis Balikpapan in Ras al-Khaimah, UAE, is seeking an attentive front desk/call center agent to handle guest communications and routines. You will respond to inquiries, arrange wake-up calls, relay information to departments, and document service requests while supporting emergency communications.

The role emphasizes professional call handling, accurate information relay, and strong telephone etiquette to ensure smooth operations and guest satisfaction.