Security Operations Lead - Hospitality & Safety

Novotel & ibis Balikpapan; Ras Al Khaimah; On-site; AED 180,000 - 260,000; Full time

Job summary

Novotel & ibis Balikpapan seeks an experienced Security Team Leader to supervise the security team, oversee daily operations, and ensure procedures are followed to the highest standard.

The role requires strong knowledge of CCTV, access control, and emergency response, with a proven ability to train staff, report incidents, and collaborate with hotel departments.

You will maintain guest and staff safety, lead drills, and uphold local security regulations.

Qualifications

• Minimum 3–5 years in security, with at least 2 years in a supervisory role.
• Hospitality or luxury industry experience preferred.
• Strong leadership and crisis management skills.
• Knowledge of CCTV, access control, and alarm systems.
• Excellent verbal and written communication and reporting abilities.

Responsibilities

• Supervise and lead the security team and ensure training.
• Oversee daily security operations and surveillance.
• Respond to incidents and document reports.
• Monitor CCTV and perform regular patrols.
• Maintain safety for guests and staff.
• Lead emergency response and drills.
• Collaborate with other departments to ensure security of high-risk zones.
• Maintain compliance with local laws and company policies.

Skills

Team leadership

Security management

Crisis management

Communication skills

Report writing

Patrol and observation

Guest & staff safety

Emergency response

Incident investigation

Collaboration with departments

Problem-solving

Attention to detail

Education

High School diploma or equivalent

Security management qualification (plus)

Tools

CCTV systems

Access control

Alarm systems

Job description

Novotel & ibis Balikpapan seeks an experienced Security Team Leader to supervise the security team, oversee daily operations, and ensure procedures are followed to the highest standard.

The role requires strong knowledge of CCTV, access control, and emergency response, with a proven ability to train staff, report incidents, and collaborate with hotel departments.

You will maintain guest and staff safety, lead drills, and uphold local security regulations.