Front Desk Experience Specialist

Rotana Hotels; Fujairah; On-site; AED 60,000 - 85,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will be the first and last impression for guests, ensuring a warm welcome and smooth check-in and check-out experience.

You will maintain up-to-date knowledge of hotel services, local attractions, and hotel policies, respond promptly to inquiries, and uphold privacy and service standards to create memorable stays for all guests.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction from arrival to departure.
• Greet guests by name and escort to their room to make them feel welcomed.
• Maintain knowledge of hotel information, services, promotions, and local attractions to answer queries.
• Process check-in/check-out and accurate posting of incidental charges using Front Office systems.
• Respect guest privacy and uphold hotel policies and service standards.

Job description

Rotana Hotels is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will be the first and last impression for guests, ensuring a warm welcome and smooth check-in and check-out experience.

You will maintain up-to-date knowledge of hotel services, local attractions, and hotel policies, respond promptly to inquiries, and uphold privacy and service standards to create memorable stays for all guests.