Front Desk Guest Experience Specialist

The First Group Hospitality; Dubai Emirate; On-site; AED 48,000 - 78,000; Full time

Job summary

The First Group Hospitality in Dubai seeks a Front Office Associate to greet guests, check them in and out, and uphold outstanding service while contributing to profitability. You will engage guests, handle reservations, and maintain knowledge of hotel services and promotions.

A minimum of 1 year front desk experience in a 4/5-star property is required, with excellent English communication and the ability to work flexible shifts.

Qualifications

• At least 1+ years experience working at the reception in a 4/5* property with 250+ inventory.
• Excellent communications skills with proficiency in speaking and writing English.
• Team player with planning, organizing skills and problem-solving abilities.

Responsibilities

• Greet and welcome all guests at the front desk.
• Perform check-in and check-out and handle reservations.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of hotel features, services, menus, rates, promotions and hours.
• Coordinate with front office supervisor and staff to complete shift tasks.
• Ensure brand standards and hotel policies are followed.
• Respond to guest issues promptly and professionally.
• Be familiar with front office software used for the position.

Skills

Front desk experience

English proficiency

Team player

Flexible shifts

Grooming/presentation

Job description

The First Group Hospitality in Dubai seeks a Front Office Associate to greet guests, check them in and out, and uphold outstanding service while contributing to profitability. You will engage guests, handle reservations, and maintain knowledge of hotel services and promotions.

A minimum of 1 year front desk experience in a 4/5-star property is required, with excellent English communication and the ability to work flexible shifts.