Guest Experience Specialist - Auto Retail

AlFuttaim; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Al-Futtaim Automotive in Ras Al Khaimah is seeking a Guest Relation Officer to welcome customers, manage reception, and guide visitors to the correct departments. You will coordinate with Sales Executives and branch teams to ensure a smooth customer journey.

The role emphasizes professional conduct, English communication, and a customer-focused attitude, with on-site work and direct reporting to the Sales Manager. Prior customer-facing experience in automotive retail is preferred.

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum one year of experience in customer service or a customer-facing position.
• Previous customer service experience in automotive retail is preferred.
• Strong written and spoken English communication skills.

Responsibilities

• Greet customers professionally on entry and create a positive first impression.
• Provide clear guidance to help customers reach the appropriate department or team member.
• Coordinate with Sales Executives to support smooth customer introductions and appointments.
• Support a seamless customer journey from arrival to departure, maintaining a welcoming atmosphere.
• Coordinate with branch colleagues to ensure consistent customer service across visits.

Skills

Customer service

English

Interpersonal skills

Visitor handling

Education

Bachelor's degree

Job description

Al-Futtaim Automotive in Ras Al Khaimah is seeking a Guest Relation Officer to welcome customers, manage reception, and guide visitors to the correct departments. You will coordinate with Sales Executives and branch teams to ensure a smooth customer journey.

The role emphasizes professional conduct, English communication, and a customer-focused attitude, with on-site work and direct reporting to the Sales Manager. Prior customer-facing experience in automotive retail is preferred.