Guest Relation Officer | Al-Futtaim Automotive | UAE

Al Futtaim Private Company (LLC); United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Al-Futtaim Automotive in the UAE invites applicants for Guest Relation Officer roles, serving as the first point of contact for customers at our branches and ensuring a warm, professional welcome. You will identify visit purposes, guide customers to the appropriate departments, and coordinate with Sales Executives to connect them to the right person.

The role emphasizes a seamless end-to-end customer journey.

Qualifications

• Must have a Bachelor's degree or equivalent qualification.
• Minimum 1 year of customer service or front-line experience, preferably in automotive.
• Excellent written and spoken English.
• Professional, welcoming and customer-focused demeanor.
• Strong work ethic and self-motivation.

Responsibilities

• Welcome customers entering the branch with warmth and professionalism.
• Identify the purpose of their visit and direct to the right team.
• Ensure smooth connections with Sales Executives for appointments.
• Support the customer journey from entry to exit for a five-star experience.
• Collaborate with Branch Managers and sales teams to deliver excellent service.

Skills

Customer service

English proficiency

Interpersonal skills

Professional demeanor

Initiative

Education

Bachelor’s degree or equivalent

Job description

Are you passionate about creating exceptional first impressions and delivering outstanding customer experiences Al-Futtaim Automotive is currently building a strong pool of talented Guest Relation Officers for future opportunities across the UAE. As a Guest Relation Officer you will be the first point of contact for customers visiting our branches, providing a warm welcome, understanding the purpose of their visit and guiding them to the appropriate team. You will play an important role in creating a smooth and professional customer journey from the moment customers enter the branch until they leave. If you are confident, approachable, customer-focused and enjoy interacting with people, we would love to hear from you.

What You Will Do

• Provide customers with a warm and professional welcome when entering the branch
• Identify the purpose of each customer’s visit and understand their needs
• Direct customers to the appropriate department or team member
• Ensure customers with appointments are smoothly connected with the correct Sales Executive
• Support a seamless customer journey throughout their branch experience
• Ensure customers feel acknowledged and valued when leaving the branch
• Work closely with Branch Managers, Sales Executives and support teams to deliver an excellent customer experience

Required Skills to Be Successful

• Excellent customer service and interpersonal skills.
• Strong written and spoken English.
• Confident and engaging personality with the ability to build customer trust.
• Professional, welcoming, and customer-focused approach.
• Strong work ethic and self-motivation.
• Commitment to respect, integrity, collaboration, and excellence.

About the Team

You will be part of the Retail Sales team, working closely with Branch Managers, Sales Executives, and branch support colleagues. Together, the team is focused on creating a welcoming environment and ensuring every customer receives a professional and seamless experience throughout their visit.

What Equips You for the Role

• Bachelor’s degree or equivalent qualification.
• Minimum 1 year of customer service experience or experience in a customer-facing role preferably in the automotive industry.
• Strong written and spoken English.
• A confident, engaging, and customer-focused personality.
• Self-motivated with a strong work ethic and passion for delivering excellent service.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.