Automotive Guest Experience Ambassador

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 47,000 - 74,000; Full time

Job summary

Al-Futtaim Automotive in the UAE is building a strong pool of Guest Relation Officers for future opportunities across the UAE. As a Guest Relation Officer, you will be the first point of contact for customers visiting our branches, providing a warm welcome and guiding them to the appropriate team.

If you are confident, approachable and customer-focused, and you enjoy interacting with people, we would love to hear from you.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and spoken English.
• Confident and Engaging personality with the ability to build customer trust.
• Professional, welcoming, and customer-focused approach.
• Strong work ethic and self-motivation.

Responsibilities

• Provide customers with a warm and professional welcome when entering the branch.
• Identify the purpose of each customer’s visit and understand their needs.
• Direct customers to the appropriate department or team member.
• Ensure customers with appointments are smoothly connected with the correct Sales Executive.
• Support a seamless customer journey throughout their branch experience.
• Ensure customers feel acknowledged and valued when leaving the branch.
• Work closely with Branch Managers, Sales Executives, and support teams to deliver an excellent customer experience.

Skills

Customer service

English proficiency

Interpersonal skills

Professional demeanour

Job description

Al-Futtaim Automotive in the UAE is building a strong pool of Guest Relation Officers for future opportunities across the UAE. As a Guest Relation Officer, you will be the first point of contact for customers visiting our branches, providing a warm welcome and guiding them to the appropriate team.

If you are confident, approachable and customer-focused, and you enjoy interacting with people, we would love to hear from you.