Showroom Guest Experience Specialist

Robinson & Co (Singapore) Pte Ltd; Dubai; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim Automotive UAE seeks a UAE National Guest Relations Officer to greet showroom visitors, record visit details, and smoothly transfer them to the sales team. The role emphasizes understanding customer requirements and delivering outstanding service to enhance the journey from arrival to engagement.

You will maintain knowledge of procedures, logs, and foster strong customer relationships. Proficiency in English is essential; Arabic is an advantage, with IT systems familiarity beneficial.

Competenze

• High school diploma or equivalent.
• Minimum of 2 years in a customer-facing role.
• Proficiency in English; knowledge of Arabic is an advantage.
• Understanding of IT systems is beneficial.

Mansioni

• Welcome all showroom visitors, log reasons for visit, and forward to relevant team members.
• Provide excellent and delightful customer experience as per company policy and procedures.
• Resolve customer queries promptly within company guidelines and elevate to higher levels if necessary.
• Attend to customer needs, understand their requirements, ensuring maximum enquiries are handled and responsibly forwarded.
• Log all visits including time, date, and visitor details.
• Maintain up-to-date knowledge of personnel and procedures through initial induction and regular training.
• Deliver warm welcomes to all walk-in customers quickly and efficiently, coordinating with employees and customers.

Conoscenze

English communication

CRM skills

Customer rapport

Proactive attitude

Formazione

High school diploma or equivalent

Strumenti

IT systems familiarity

Descrizione del lavoro

Al-Futtaim Automotive UAE seeks a UAE National Guest Relations Officer to greet showroom visitors, record visit details, and smoothly transfer them to the sales team. The role emphasizes understanding customer requirements and delivering outstanding service to enhance the journey from arrival to engagement.

You will maintain knowledge of procedures, logs, and foster strong customer relationships. Proficiency in English is essential; Arabic is an advantage, with IT systems familiarity beneficial.