Guest Relations Associate - Automotive Retail, Dubai

AlFuttaim; Dubai; On-site; AED 35,000 - 56,000; Full time

Job summary

Al-Futtaim Automotive is recruiting a Guest Relation Officer to be the friendly first point of contact for customers at the Dubai branch. You will greet visitors, assess their needs and guide them to the right department, coordinating with Sales Executives to arrange appointments.

The role emphasizes a welcoming, professional service and a commitment to customer satisfaction. The ideal candidate has at least 1 year in customer-facing roles, strong English communication, and a proactive, helpful

Qualifications

• Bachelor's degree or equivalent.
• Minimum 1 year of experience in customer service or a customer-facing position.
• Strong written and spoken English communication skills.
• Experience in the automotive industry is preferred.

Responsibilities

• Greet customers and create a welcoming first impression.
• Coordinate appointments and direct visitors to the relevant departments.
• Assist Sales Executives and branch staff to ensure smooth customer journeys.
• Provide clear guidance to customers visiting the branch and maintain professional service.
• Support the Retail Sales team to deliver consistent customer service across interactions.

Skills

Customer service

English communication

Interpersonal skills

Guest relations

Education

Bachelor's degree

Job description

Al-Futtaim Automotive is recruiting a Guest Relation Officer to be the friendly first point of contact for customers at the Dubai branch. You will greet visitors, assess their needs and guide them to the right department, coordinating with Sales Executives to arrange appointments.

The role emphasizes a welcoming, professional service and a commitment to customer satisfaction. The ideal candidate has at least 1 year in customer-facing roles, strong English communication, and a proactive, helpful