Guest Experience Ambassador

Al Futtaim Private Company (LLC); United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Al-Futtaim Automotive in the UAE invites applicants for Guest Relation Officer roles, serving as the first point of contact for customers at our branches and ensuring a warm, professional welcome. You will identify visit purposes, guide customers to the appropriate departments, and coordinate with Sales Executives to connect them to the right person.

The role emphasizes a seamless end-to-end customer journey.

Qualifications

• Must have a Bachelor's degree or equivalent qualification.
• Minimum 1 year of customer service or front-line experience, preferably in automotive.
• Excellent written and spoken English.
• Professional, welcoming and customer-focused demeanor.
• Strong work ethic and self-motivation.

Responsibilities

• Welcome customers entering the branch with warmth and professionalism.
• Identify the purpose of their visit and direct to the right team.
• Ensure smooth connections with Sales Executives for appointments.
• Support the customer journey from entry to exit for a five-star experience.
• Collaborate with Branch Managers and sales teams to deliver excellent service.

Skills

Customer service

English proficiency

Interpersonal skills

Professional demeanor

Initiative

Education

Bachelor’s degree or equivalent

Job description

Al-Futtaim Automotive in the UAE invites applicants for Guest Relation Officer roles, serving as the first point of contact for customers at our branches and ensuring a warm, professional welcome. You will identify visit purposes, guide customers to the appropriate departments, and coordinate with Sales Executives to connect them to the right person.

The role emphasizes a seamless end-to-end customer journey.