Guest Relation Officer - Automotive Retail Sales

AlFuttaim; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Al-Futtaim Automotive in Ras Al Khaimah is seeking a Guest Relation Officer to welcome customers, manage reception, and guide visitors to the correct departments. You will coordinate with Sales Executives and branch teams to ensure a smooth customer journey.

The role emphasizes professional conduct, English communication, and a customer-focused attitude, with on-site work and direct reporting to the Sales Manager. Prior customer-facing experience in automotive retail is preferred.

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum one year of experience in customer service or a customer-facing position.
• Previous customer service experience in automotive retail is preferred.
• Strong written and spoken English communication skills.

Responsibilities

• Greet customers professionally on entry and create a positive first impression.
• Provide clear guidance to help customers reach the appropriate department or team member.
• Coordinate with Sales Executives to support smooth customer introductions and appointments.
• Support a seamless customer journey from arrival to departure, maintaining a welcoming atmosphere.
• Coordinate with branch colleagues to ensure consistent customer service across visits.

Skills

Customer service

English

Interpersonal skills

Visitor handling

Education

Bachelor's degree

Job description

Guest Relation Officer - Automotive Retail Sales Job Snapshot - Role: Guest Relation Officer - Automotive Retail Sales - Location: Ras Al Khaimah, United Arab Emirates - Industry: Automotive - Function: Guest Services-Concierge - Experience: Minimum 1 year in customer service or a customer-facing role - Job Type: Full Time - Work Arrangement: On site

Job Details

• Country: United Arab Emirates
• City: Ras Al Khaimah
• Industry: Automotive
• Function: Guest Services-Concierge
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On site

Key Responsibilities

Customer Welcome and Reception

• Welcome customers professionally and courteously when they enter the automotive retail branch.
• Create a positive first impression through a friendly and approachable manner.
• Acknowledge arriving visitors and establish the purpose of their visit.
• Listen carefully to customer enquiries and identify their immediate requirements.
• Provide clear guidance to help customers reach the appropriate department or team member.
• Maintain a welcoming and customer-focused approach throughout daily interactions.

Customer Guidance and Appointment Coordination

• Identify customers who have scheduled appointments with Sales Executives.
• Direct appointment holders to the appropriate Sales Executive.
• Coordinate with sales personnel to support smooth customer introductions.
• Assist visitors in identifying the correct contact for their enquiries.
• Communicate customer requirements clearly to the relevant branch colleagues.
• Help minimise confusion and unnecessary delays during customer visits.

Customer Experience and Relationship Building

• Support a seamless customer journey from arrival until departure.
• Ensure customers feel acknowledged, respected, and valued during their branch experience.
• Maintain professional and courteous communication with visitors.
• Build customer trust through attentive listening and helpful interactions.
• Demonstrate patience and understanding when responding to different customer needs.
• Contribute to a positive branch atmosphere through consistent customer service.
• Acknowledge customers appropriately as they leave the branch.

Branch Team Coordination

• Work closely with Branch Managers, Sales Executives, and branch support teams.
• Communicate visitor requirements to the appropriate colleagues.
• Coordinate with sales personnel to support effective customer handling.
• Maintain clear communication regarding customer appointments and enquiries.
• Support the Retail Sales team in delivering a consistent customer experience.
• Contribute to a collaborative working environment focused on service quality.

Professional Conduct and Service Standards

• Maintain a confident, professional, and welcoming manner.
• Demonstrate respect and courtesy in interactions with customers and colleagues.
• Apply strong interpersonal skills when assisting visitors.
• Maintain a positive attitude in a customer-facing retail environment.
• Demonstrate reliability, self-motivation, and a strong work ethic.
• Uphold Al-Futtaim 's values of Respect, Integrity, Collaboration, and Excellence.

Qualifications and Experience

• Bachelor 's degree or equivalent qualification.
• Minimum one year of experience in customer service or a customer-facing position.
• Previous customer service experience in the automotive industry is preferred.
• Strong written and spoken English communication skills.
• Confident and engaging personality with a customer-focused approach.
• Ability to communicate professionally with customers and colleagues.
• Self-motivated attitude and commitment to delivering excellent service.

Required Skills and Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal and written English communication.
• Professional customer greeting and visitor handling abilities.Ability to identify customer needs and provide appropriate guidance.
• Confident and approachable communication style.
• Ability to build trust and positive customer relationships.
• Effective coordination with Sales Executives and branch colleagues.
• Strong listening skills and attention to customer requirements.
• Professional appearance and conduct.
• Patience, courtesy, and a welcoming attitude.
• Self-motivation, reliability, and a strong work ethic.
• Commitment to customer satisfaction and teamwork.

Reporting Structure and Team Environment

The Guest Relation Officer reports to the Sales Manager and works within the Automotive Retail Sales team. The position involves regular coordination with Branch Managers, Sales Executives, and branch support personnel. The team focuses on providing a welcoming retail environment and ensuring customers receive professional assistance throughout their branch visits.

Future Employment Opportunity

Al-Futtaim Automotive is developing a talent pool for future Guest Relation Officer opportunities in Ras Al Khaimah. Candidates should highlight their customer service experience, communication skills, educational qualifications, and previous customer-facing responsibilities when applying. Previous experience in automotive retail customer service would be an advantage.

Internal Application Requirements

• Applicants must have completed at least 18 months of employment with Al-Futtaim.
• Internal candidates must inform their HR Business Partner (HRBP) confidentially about their application.
• The vacancy may also be advertised externally, and eligible internal applicants are encouraged to apply promptly.

Candidate Application Information

Applicants should review the position requirements carefully and prepare a personalised CV demonstrating their suitability for the role. Al-Futtaim 's Talent Acquisition team evaluates candidates based on relevant qualifications, customer service capabilities, professional behaviours, and alignment with the Group 's values. The company aims to provide a professional recruitment experience and makes efforts to review and respond to applications throughout the hiring process.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organisation headquartered in Dubai, United Arab Emirates. The Group operates through five principal business divisions: automotive, financial services, real estate, retail, and healthcare.

Its operations span more than 20 countries across the Middle East, Asia, and Africa, employing more than 35,000 people and maintaining partnerships with over 200 international brands.

Al-Futtaim combines entrepreneurship, customer focus, and continuous business development to respond to changing market requirements.

The organisation is guided by its core values of Respect, Integrity, Collaboration, and Excellence.