Guest Experience Supervisor - Elevate Front Desk & Service

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 80,000 - 130,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Benefits vary by location

Job summary

Hilton in Dubai is seeking a Guest Experience Supervisor to lead front office operations and deliver memorable hospitality experiences for every guest. You will supervise check‑ins and check‑outs, mentor team members, and uphold Hilton service standards across the lobby.

You will optimize lobby flow, respond to guest inquiries, resolve issues, and support staff training to ensure smooth service during peak times.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Hilton in Dubai is seeking a Guest Experience Supervisor to lead front office operations and deliver memorable hospitality experiences for every guest. You will supervise check‑ins and check‑outs, mentor team members, and uphold Hilton service standards across the lobby.

You will optimize lobby flow, respond to guest inquiries, resolve issues, and support staff training to ensure smooth service during peak times.