Guest Experience Concierge

Hilton; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

Hilton in Dubai is seeking a Guest Relations Agent to warmly welcome guests and ensure memorable stays. You will greet guests, assist with check-ins, manage reservations, and answer inquiries to elevate every guest experience.

In this role, you contribute to Hilton’s renowned hospitality by addressing guest needs, coordinating with teams, and ensuring smooth service across dining and accommodations. A passion for service and teamwork will help you thrive in a dynamic, guest-focused environment.

Responsibilities

• Greet guests and assist with check-in/check-out processes
• Manage reservations and seating arrangements to optimize guest experience
• Answer inquiries and provide information about Hilton services and local attractions
• Coordinate with Food & Beverage and Front Office teams to ensure seamless service and guest satisfaction

Job description

Hilton in Dubai is seeking a Guest Relations Agent to warmly welcome guests and ensure memorable stays. You will greet guests, assist with check-ins, manage reservations, and answer inquiries to elevate every guest experience.

In this role, you contribute to Hilton’s renowned hospitality by addressing guest needs, coordinating with teams, and ensuring smooth service across dining and accommodations. A passion for service and teamwork will help you thrive in a dynamic, guest-focused environment.