Guest Experience Specialist

Avani Hotel Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Avani Deira Dubai Hotel in Dubai is seeking a Guest Services Agent to welcome and assist guests with warmth and professionalism. You will serve as the first point of contact, answering questions, guiding guests through services, and ensuring an overall memorable stay.

The role requires strong communication, a proactive attitude, and the ability to work closely with hotel departments to deliver exceptional service in a dynamic environment.

Qualifications

• Hospitality experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries promptly and politely.

Responsibilities

• Anticipate guest needs and respond to inquiries with a friendly, Minor Hotels-style service mindset.
• Maintain thorough knowledge of hotel products, rooms, facilities, outlets, and promotions.
• Provide accurate information and assist with bookings, directions, and local recommendations.
• Resolve guest issues promptly and follow up to ensure satisfaction.
• Attend events, shift briefings, and training to improve professional skills.
• Collaborate with all hotel departments to ensure a seamless guest experience.

Skills

Guest Services

Customer Service

Communication

Multilingual

Job description

Avani Deira Dubai Hotel in Dubai is seeking a Guest Services Agent to welcome and assist guests with warmth and professionalism. You will serve as the first point of contact, answering questions, guiding guests through services, and ensuring an overall memorable stay.

The role requires strong communication, a proactive attitude, and the ability to work closely with hotel departments to deliver exceptional service in a dynamic environment.