Guest Experience Bell Attendant & Driver

Minor Hotels; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Avani Deira Dubai Hotel in Dubai is seeking a proactive Bell Desk team member to anticipate guest needs and handle inquiries, ensuring a warm, efficient welcome from arrival to departure.

You will participate in day-to-day operations at the Bell service desk, know hotel products and services, assist guests with luggage, coordinate messages, and support transportation arrangements to keep the lobby tidy and guest comfort high.

Qualifications

Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure that the lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Job description

Avani Deira Dubai Hotel in Dubai is seeking a proactive Bell Desk team member to anticipate guest needs and handle inquiries, ensuring a warm, efficient welcome from arrival to departure.

You will participate in day-to-day operations at the Bell service desk, know hotel products and services, assist guests with luggage, coordinate messages, and support transportation arrangements to keep the lobby tidy and guest comfort high.