Guest Experience Bell Concierge

Minor Hotels; Dubai; On-site; AED 28,000 - 47,000; Full time

Job summary

Avani Deira Dubai Hotel in Dubai is seeking a guest services professional to join the Bell desk team. You will greet guests, assist with luggage, and coordinate messages and deliveries to guest rooms to ensure a smooth arrival and departure.

Knowledge of hotel facilities and services is important, along with a proactive, friendly attitude to anticipate guest needs and provide outstanding hospitality at all times.

Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure that the lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Job description

Avani Deira Dubai Hotel in Dubai is seeking a guest services professional to join the Bell desk team. You will greet guests, assist with luggage, and coordinate messages and deliveries to guest rooms to ensure a smooth arrival and departure.

Knowledge of hotel facilities and services is important, along with a proactive, friendly attitude to anticipate guest needs and provide outstanding hospitality at all times.