Guest Services Bell Attendant

Avani Hotels and Resorts; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Avani Deira Dubai Hotel in Dubai seeks an attentive Bell Desk associate to assist guests with inquiries and support day-to-day hotel operations. You will greet guests warmly, assist with luggage, arrange messages and deliveries to rooms, and coordinate transportation as needed.

The role requires knowledge of hotel services, a friendly demeanor, and readiness to support other areas as required to ensure a seamless guest experience.

Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure that the lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Job description

Avani Deira Dubai Hotel in Dubai seeks an attentive Bell Desk associate to assist guests with inquiries and support day-to-day hotel operations. You will greet guests warmly, assist with luggage, arrange messages and deliveries to rooms, and coordinate transportation as needed.

The role requires knowledge of hotel services, a friendly demeanor, and readiness to support other areas as required to ensure a seamless guest experience.