Guest Experience Specialist

Avani Hotels and Resorts; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Avani Ibn Battuta Dubai Hotel is seeking a friendly Guest Service Agent to warmly welcome guests and provide information about hotel services. You will be the first touchpoint for guests arriving and departing, ensuring a smooth and pleasant experience during their stay.

The role emphasizes outstanding guest service, effective communication, and a proactive approach to resolving inquiries and coordinating with hotel departments.

Qualifications

• Guest-facing role requires a friendly, outgoing personality.
• Ability to act as information provider, diplomat and problem solver in a hospitality environment.
• Strong service orientation to ensure high guest satisfaction.

Responsibilities

• To anticipate guest needs and handle inquiries in a helpful, attentive manner.
• Maintain complete knowledge of hotel product, room types, rates, facilities and outlets.
• Use the hotel system for checking guests in and out and manage guest records.

Skills

Friendly, outgoing personality

Excellent guest service

Information provider & diplomat

Job description

Avani Ibn Battuta Dubai Hotel is seeking a friendly Guest Service Agent to warmly welcome guests and provide information about hotel services. You will be the first touchpoint for guests arriving and departing, ensuring a smooth and pleasant experience during their stay.

The role emphasizes outstanding guest service, effective communication, and a proactive approach to resolving inquiries and coordinating with hotel departments.